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Working Student Customer Service

Praktikum / Studentenjob, Teilzeit · Berlin

Bitwala offers the world’s first all-in-one platform combining a regular bank account, crypto wallets, and seamless Bitcoin & Ethereum trading options. Our customers can easily buy and sell Bitcoin & Ether - whether online or mobile - with fast liquidity directly from their bank account.

Bitwala makes it possible to manage your cryptocurrencies and your everyday Euro expenses from a single account –  and our customers want your help! We have extensive opportunities for you to grow and shape the future with your ideas. Most importantly, your insights and learnings on the job will help us to grow the first blockchain-driven banking service.
Deine Aufgaben
  • Become an expert in the crypto, financial services, and blockchain world
  • Support Bitwala customers via a variety of communication channels (email, chat, telephone, social media) and inform them about our products and services
  • Take responsibility to ensure that every customer contact runs smoothly and customer satisfaction comes first
  • Write articles for the Help Center and help with the translation
  • Be right in the middle when new internal processes are created and tested so that innovation and customer satisfaction continue to be capitalized
Dein Profil
  • You are registered as a student at a university/ Hochschule in Germany
  • You are a strong problem solver and an even better communicator
  • A grammar loving German speaker (native level) and you even speak English just as good
  • You noticed the mistake in the previous point right away
  • Aware of what bitcoin is and might even HODL
  • A fan of “Beauty lies in the details” and work well under pressure
  • Not interested in working in a call center but rather in mission control / the club of excellence
  • Empathic and passionate about high-quality service
  • A professional, responsible, well-organized and independent individual
  • Flexible in terms of working hours (some shifts, nothing dodgy)
  • You worked in a FinTech, blockchain company or a neo-bank before
  • Previous experience in a customer-facing role
Warum wir?
  • To work on a meaningful, and innovative crypto-banking products to add real added value to our customers life’s
  • Working with the latest technology (check our stack here) along with an agile environment to work as efficiently as possible
  • Having the great opportunity to be working with passionate, knowledgeable, and experienced people where your opinion is being highly valued 
  • High team autonomy to make a significant impact at Bitwala
  • Flexible working hours, either from our new modern office in Kreuzberg, from home or even remotely
  • German language courses up until C2 level
  • Keep up-to-date with bi-weekly company meetings and regular TGIF’s to get to know your co-workers, not to forget our annual company trips
Über uns
Vielen Dank für Ihr Interesse an Bitwala.
Bitte füllen Sie das folgende Formular aus. Sollten Sie Probleme beim Hochladen Ihrer Daten haben, senden Sie bitte eine E-Mail an jobs@bitwala.com.

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